- Joined
- Feb 9, 2004
- Messages
- 17,078
Please pray that this major issue I have with my business will be resolved. I know GOD can change anything, but the problem is the people who refuse to change.
Recently I signed a contract with a new colocation (data center) company that promised such great deals, support and so forth. I went back and forth with them over email, phone for a full month planning everything out. They were awesome, friendly and on point to make things work.
When I finally signed the contract, we started to get things going. I sell web hosting, just to clarify where I am getting at. So, I purchase about 45 servers from Dell, through them (the company I signed with). They purchase in bulk and pass the savings to me. Now, it took two weeks for them to fulfill 35 orders when it should have been no more than 5 business days by default.
I lost my biggest client and several others due to the delays. I have been emailing them recently and they are now starting to ignore me. I went through hell working around the clock to transfer over 35 customers from the old data center to the new. It took a lot of grief and some financial loss.
One client has dipusted a $162 charge with Paypal, went to a very popular web hosting forum to mock my company and as ridiculous as some people can be, they believe what they hear instantly. On the forum they bashed my company and repuation.
It took the new company an additional week to apply hardware upgrades that were / should have been done upon server setup in the first place. It took them another week to activate a popular software called Fanastico, for all the servers.
I got a major backlash from customers and it hurt me bad. Now, after all the planning and grief of transferring clients over, all the excitement of taking my business to a new level - has gone nothing but down the tube, *almost* literally.
I am not getting responses from them now and they are not returning my phone calls. Something is not right and I am really desperate to get out of this hole. I wish they can be a little more professional. They are not a small company either. They have a nice client base and buying power as well.
I guess I'll never understand the major stupidity of people who cannot be straightforward, honest and professional. Its such a shame. If only GOD would grant me the favor to throw them all in a room tied up with poisonous rodents.
Yes, unfortuantely I am that mad right now. I try my best to keep things cool, but after emailing nearly 100 clients and literally forcing them to move over (requires cancelling old server, purchasing new one and waiting several days while they have already been charged)...this is what I get. Whether we resolve our matters or I get a lawsuit going for all the damage done already to my business, there is a mess either way. Lawsuit = lengthy, grieving and frustrating. Resolved = the distrust remains and the sour feeling remains.
I'll never know the nonsense of empty minds.
Thank you in advance for your prayers.
Recently I signed a contract with a new colocation (data center) company that promised such great deals, support and so forth. I went back and forth with them over email, phone for a full month planning everything out. They were awesome, friendly and on point to make things work.
When I finally signed the contract, we started to get things going. I sell web hosting, just to clarify where I am getting at. So, I purchase about 45 servers from Dell, through them (the company I signed with). They purchase in bulk and pass the savings to me. Now, it took two weeks for them to fulfill 35 orders when it should have been no more than 5 business days by default.
I lost my biggest client and several others due to the delays. I have been emailing them recently and they are now starting to ignore me. I went through hell working around the clock to transfer over 35 customers from the old data center to the new. It took a lot of grief and some financial loss.
One client has dipusted a $162 charge with Paypal, went to a very popular web hosting forum to mock my company and as ridiculous as some people can be, they believe what they hear instantly. On the forum they bashed my company and repuation.
It took the new company an additional week to apply hardware upgrades that were / should have been done upon server setup in the first place. It took them another week to activate a popular software called Fanastico, for all the servers.
I got a major backlash from customers and it hurt me bad. Now, after all the planning and grief of transferring clients over, all the excitement of taking my business to a new level - has gone nothing but down the tube, *almost* literally.
I am not getting responses from them now and they are not returning my phone calls. Something is not right and I am really desperate to get out of this hole. I wish they can be a little more professional. They are not a small company either. They have a nice client base and buying power as well.
I guess I'll never understand the major stupidity of people who cannot be straightforward, honest and professional. Its such a shame. If only GOD would grant me the favor to throw them all in a room tied up with poisonous rodents.
Yes, unfortuantely I am that mad right now. I try my best to keep things cool, but after emailing nearly 100 clients and literally forcing them to move over (requires cancelling old server, purchasing new one and waiting several days while they have already been charged)...this is what I get. Whether we resolve our matters or I get a lawsuit going for all the damage done already to my business, there is a mess either way. Lawsuit = lengthy, grieving and frustrating. Resolved = the distrust remains and the sour feeling remains.
I'll never know the nonsense of empty minds.
Thank you in advance for your prayers.
